Governance layer is as simple as aligning IT execution with business needs and delivering solutions that satisfies the stated intent. Governance layer takes a holistic view to create accountability that ensures business requirements are delivered on time and budget. Though, IT project management tracks and delivers the software modules and other application deliverables, Governance layer brings in the business prerogatives in to the fore making sure the newly minted IT systems provide tangible revenues and competitive advantage as advertised.
The purpose of governance layer dashboards and metrics is to act like an early warning system about business alignment with IT execution; it is to assist senior management to take corrective action. In addition, the goal of governance layer is to create a framework for success for the leadership team and ensure stakeholder alignment. Majority of the organizations meet SLAs, operational metrics, and other dashboard parameters, just meeting agreed contractual obligations and prerogatives are a thing of the past, and the true measure is how well the business goals were met. It is to ensure that, it is not another case of “Operation Successful; but patient died”.
In the age of social media enabled Internet, the company leadership is looking for tight integration of overarching business goals with IT. Some of the key parameters are strategic business alignment, value delivery without cost escalations and performance tracking. Most of the companies do have great Project management teams that are good at risk management and resource management; many a times they don’t necessarily look for business alignment. This is the key reason behind the emergence of IT governance layer.
So beyond the traditional metrics and dashboards, there is a shift of focus to business alignment and value delivery parameters. In addition, there is a push for more granular internal metrics for all governance areas to continually improve and deliver agreed business outcomes. The litmus test is not the numbers but achievement of planned business objectives.
RWS delivers Peace of Mind by ensuring Stakeholder alignment and by an innovative framework for success for the leadership team.
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